You may have received an automated email message indicating that your password will expire from email@example.com. This is a legitimate email from the college in accordance with our password reset policy that was put in place last year. There is a link to reset your password on the portal login page under Quick Links in the column to the left beneath the CLICK TO LOG IN button.
More information about this policy is available in the Portal under College Policies | ITS Policies | Password expiration policy.pdf
ITS suggests that laptop users wait until they are on campus to reset their passwords to ensure that their cached mobile credentials are saved properly on their laptop. Simply follow these steps.
- Login in to your laptop on campus with your current credentials and reset your password.
- Restart your laptop and login in with the new credentials. NOTE: Mac users may be prompted to update or create a new keychain. You should update the keychain and enter the old password one last time. Do not ignore or cancel this since it will prompt again at the next login.
- You should be set to log into the laptop and all Canisius systems with your new login credentials now.
As always, ITS will NEVER send a message with a link to click for password resets. Legitimate password reset messages will simply give instructions referring you to the portal. If you have questions or concerns regarding your computer, passwords and security do not hesitate to call the Help Desk. You can reach the Help Desk via email at firstname.lastname@example.org or by phone at x8340.
Submitted by: Scott Clark, director, User Services – ITS