by Michele Folsom | Mar 17, 2023 | Faculty
ITS will be performing a database updates Saturday March 18, 2023 from 7:00 a.m. – 9:00am. During this maintenance window, most administrative software such as Banner, Self Service Banner (SSB), Griff Audits, reports (Infoview) and all custom Canisius Web Applications (iAdvise, budget management, timeclock, new student checklist, etc) will be unavailable.
The ITS systems status page, found in dark blue top section of the portal, will be updated accordingly.
If you encounter any issues post maintenance, please contact the help desk at helpdesk@canisius.edu or at (716)888-8340.
Submitted by: Michele Folsom, Director, Administrative Computing, ITS
by Michele Folsom | Dec 14, 2022 | Faculty
Information Technology Services (ITS) is pleased to announce a longer Email retention for all faculty and staff.
Effective immediately, Emails sent and received by faculty and staff will be retained for 180 days. The vice president for academic affairs (VPAA) and the Faculty Senate had requested a longer retention to carry through an entire semester. ITS worked with the VPAA, the vice president for business and finance and the Center for Online Learning (COLI) to expand Email retention.
In addition to this change, COLI has created the first in a series of quick Email Management Tutorials to help you extend the life of Emails that need to be retained indefinitely using folders. Visit our wiki page here to learn more. ITS will also send out reminders three times a year to facilitate timely archiving.
If you need assistance with managing your Email, please contact the help desk at helpdesk@canisius.edu or at 716.888.8340.
Submitted by: Michele Folsom, director of administrative computing, ITS
by Michele Folsom | Dec 9, 2022 | Faculty
ITS will be applying Banner upgrades to our production environment on Sunday, December 11, from 6:00 –10:00 a.m. During this maintenance window, the Banner Application, Self-Service Banner (Student Profile, registration, time sheets, leave balances, etc) will be unavailable.
These upgrades have already been applied to TST1 and PPRD databases for testing purposes and are required in order to be better prepared for end-of-year upgrades and to address some security vulnerabilities.
The ITS systems status page, found in dark blue top section of the portal, will be updated accordingly.
If you encounter any issues post upgrade, please contact the help desk at helpdesk@canisius.edu or at 716.888.8340.
Submitted by: Michele Folsom, director of administrative computing, ITS
by Michele Folsom | Nov 21, 2022 | Faculty
ITS will be applying Banner upgrades to its production environment, on Sunday November 27, 2022 from 5:00 –11:00 a.m. During this maintenance window, the Banner Application, Self-Service Banner (Student Profile, registration, timesheets, leave balances, etc) will be unavailable.
The ITS systems status page, found in dark blue top section of the portal, will be updated accordingly.
If you encounter any issues post upgrade, please contact the help desk at helpdesk@canisius.edu or at 888-8340.
Submitted by: Michele Folsom, Director of Administrative Computing, ITS
by Michele Folsom | Nov 4, 2022 | Faculty
Due to Daylight Savings Time changes on Sunday November 6, at 2:00 a.m., faculty/staff/students who have configured Multi-Factor Authentication (MFA) for the my.canisius.edu portal will get prompted for additional verification on all trusted devices. Setting up MFA is easy, required for employees and highly recommended for students to keep our systems (and your information) secure. Instructions are available here: https://wiki.canisius.edu/x/Zy_8BQ
Advanced users can also use a digital authenticator app. Digital authenticator is NOT required but is available as an alternative authentication method. Instructions are available here: https://youtu.be/8FgVuQdjz5M
The Canisius Help Desk is available to answer any questions or problems you may encounter. For assistance, stop by the Help Desk in Horan O’Donnell 016, call 888-8340 or Email helpdesk@canisius.edu.
Submitted by: Michele Folsom, director, Administrative Computing, ITS
