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ITS Banner Upgrades Scheduled

ITS will be applying Banner upgrades to its production environment, on Sunday, February 4, 2024 from 6:00 – 9:00 a.m.

During this maintenance window, the Banner Application, Self-Service Banner (Student Profile, registration, timesheets, leave balances, etc.), Canisius Web Apps, GriffAudit (Degree Works) and Infoview/Business Objects will either be unavailable or have intermittent availability. These upgrades have already been applied to TST1, TST2 and PPRD databases for testing purposes and are required in order to keep our systems up to date.

The ITS systems status page, found in dark blue top section of the portal, will be updated accordingly.

If you encounter any issues post upgrade, please contact the help desk at helpdesk@canisius.edu or at 716.888.8340.

Submitted by: Michele Folsom, director, Administrative Computing

ITS Banner Upgrades Scheduled

ITS will be applying Banner upgrades to our production environment, on Friday, December 29, 2023 from 7:00 a.m. – 2:00 p.m.

During this maintenance window, the Banner Application, Self-Service Banner (Student Profile, registration, timesheets, leave balances, etc.) will be unavailable. We are finishing up the upgrades in our test environments  (TST1, TST2 and PPRD databases) for testing purposes and are required in order to keep our systems up to date. The test environments will be available Thursday and Friday this week.

The ITS systems status page, found in dark blue top section of the portal, will be updated accordingly.

If you encounter any issues post upgrade, please contact the help desk at helpdesk@canisius.edu or at 716.888.8340.

Submitted by: Michele Folsom, Director of Administrative Computing

Introducing the Employee Dashboard

As Canisius continues on its path to roll out the remaining Ellucian Banner Self Service 9 (SSB9) modules, we invite everyone across campus to start using SSB9 for Employees – also known as the “Employee Dashboard”. The Employee Dashboard is where you will find your pay stub, leave balances, tax documents, timesheet submissions/approvals, deduction history, YTD earnings, and an employee summary. This new tool can be found under Human Resources in your Canisius portal.

A few offices have been using the Employee Dashboard, along with the updated timesheet entry method, for over a year now, so it is well tested and reliable.  Ellucian will be ending support for the old way of entering approving time (SSB8) in the upcoming year or so, therefore we need to move to the new functionality offered in SSB9.

Self Service Banner 8 (SSB8) will remain available should you have any issues using the Employee Dashboard, submitting or approving timesheet(s). Our plan is to sunset Self Service Banner 8 (SSB8) web time entry March 31st, 2024.

Using the “My Team” functionality is a great way to review information about staff that report to you, including mailing addresses, phone numbers, emails, leave balances and emergency contacts. We encourage you to review this information and advise your staff to keep Canisius emergency contact information current via the Campus Alert/Update Emergency Contacts or Personal Information apps. Both apps are available in the portal, under CAMPUS SERVICES.

To assist with campus training, we have recorded 2 short Ellucian videos; they can be found in our Banner wiki documentation page found here: https://wiki.canisius.edu/x/-wM1Ag  (Scroll down to find the Self Service Banner 9 for Human Resources heading, in order to view the Employee Dashboard Overview and/or the Hourly Timesheet Overview). The most important thing to understand when entering timesheets is:

Using the “save” button will only save your timesheet until later, it does not submit your timecard for approval. You must click Preview to see the submit button, use this button to submit your timesheet for approval.

Please consider adding the Employee Dashboard to your favorites in the portal, just click, drag and drop!

In January, we will announce dates/times for zoom drop in sessions to help support this transition.

Submitted by: Michele Folsom, Director of Administrative Computing, ITS

ITS Database Maintenance Scheduled

ITS will be performing a database updates Saturday November 25, 2023 from 7:00 – 9:00 a.m. During this maintenance window, most administrative software such as Banner, Self Service Banner (SSB), Griff Audits, reports (Infoview) and all custom Canisius Web Applications (iAdvise, budget management, timeclock, new student checklist, etc.) will be unavailable.

The ITS systems status page, found in dark blue top section of the portal, will be updated accordingly.

If you encounter any issues post maintenance, please contact the help desk at helpdesk@canisius.edu or at (716)888-8340.

Submitted by: Michele Folsom, Director of Administrative Computing, ITS

Daylight Savings to Affect Multi-Factor Authentication

Due to Daylight Savings Time changes on Sunday November 5 at 2:00 a.m. local time, faculty/staff/students who have configured Multi-Factor Authentication (MFA) for the my.canisius.edu portal will get prompted for additional verification on all trusted devices. Setting up MFA is easy, required for employees and highly recommended for students to keep our systems (and your information) secure. Instructions are available here: https://wiki.canisius.edu/x/Zy_8BQ

Advanced users can also use a digital authenticator app.  Digital authenticator is NOT required but is available as an alternative authentication method.  Instructions are available here: https://youtu.be/8FgVuQdjz5M

The Canisius Help Desk is available for any questions or problems you may encounter.  For assistance, stop by the Help Desk in Horan O’Donnell 016, call 888-8340 or email helpdesk@canisius.edu.

Submitted by: Michele Folsom, Director of Administrative Computing, ITS