Toner will no longer be automatically shipped to each device. There was too much over shipment and loss of items to make this work on our campus. From now on, all requests for supplies will go through the ITS Help Desk.
If you are having trouble with your departmental Xerox device, feel free to contact the ITS Help Desk. We can help you determine if ComDoc will need to come out for service or if it is something we can handle internally. If you are sure it is a problem with the device, end users should contact ComDoc and schedule service directly.
When you receive the “low toner” messages on a device, please contact the ITS Help Desk and we will send you the appropriate items. Do not replace them until the device indicates to replace them but this way you will have them on hand when needed.
If you find your device is out and you do not have toner on hand, you can also visit the Help Desk in Horan O’Donnell Room 016 and pick up as needed. Staple cartridges for devices that have that finishing option are also available at the Help Desk. There is no longer an additional charge for these supplies. Paper ordering has not changed.
You can submit these requests to the Help Desk by calling Ext. 8340, Emailing helpdesk@canisius.edu or by visiting http://helpdesk.canisius.edu.
Click here to see the article on the Canisius College wiki page for more information on all these procedures related to printing and supplies. https://wiki.canisius.edu/x/HALjAQ
Used cartridges should be returned to the Help Desk. Please mark them as used and drop them off or send them thru campus mail. If you have spare toner left over from the old devices, please drop it off at the Help Desk or send it via campus mail as well. We will sort through it and return what we can to ComDoc or reuse on campus as possible.
Training on usage of the Xerox devices is available any time for all users. Simply email Buffalo.Support.services@xerox.com and write “training” in the subject line. A Xerox trainer will contact you and schedule an in person training session for you and your colleagues.
Feel free to contact the Help Desk if you have any questions, comments or concerns.
Submitted by: Scott Clark, director of user services/ITS
