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Leaves are Falling, Coffee is Calling!

In the spirit of Thanksgiving, as a small expression of gratitude for all that faculty and staff have done throughout another challenging year, please take a moment to relax and enjoy a cup of coffee, tea or hot chocolate on President Hurley from the Tim Hortons on campus!

Vouchers for a medium-sized coffee, tea or hot chocolate will be valid to use on any of the following days: Monday, November 22 – Wednesday, November 24, and will be available for pick-up on any weekday this week or next at the Human Resources Office in Old Main 100 or the President’s Office in Bagen 100.

Submitted by: Bethany Voorhees, executive associate, President’s Office

Separating work from personal use of email

It is always best to separate work from your home life.  How you live on the internet is no different.  On this note, the College strongly recommends that you do not mix your work and personal communications and online accounts.  In accordance with newly adapted Canisius “Acceptable Usage Policy”, we recommend that you do not use your Canisius Email (ending for personal communications, or as the Email address connected to various personal accounts, unrelated to your work at Canisius College, on the internet.

Please review your campus email use and take this time to establish an external Email address (such as a free Google Mail or “gmail” account) if you have not already done so.  Use this external Email address for any accounts unrelated to Canisius College, such as social media, personal finance, shopping, and so on.  Share your personal, external Email address with your family and friends and ask them to contact you there for non-work related matters.

Free Email services such as Google’s Gmail often have a mobile app for your phone, so you can maintain your two Email addresses in separate apps, for convenience.  By maintaining a personal email address separate from your professional Canisius College address, you enhance the security, privacy, and organization of both spheres of your online life.

Below is a good article on the subject.

You can sign up for your free Gmail account here

The College’s Acceptable Use Policy and other technology related policies can be found here:

As always if you have any questions, concerns or comments please contact the ITS Help Desk at 888-8340, email to or visit

Submitted by: Scott Clark, director, User Services/ITS


ITS Help Desk services

We just wanted to share a reminder of how to access the ITS Help Desk and some of the services offered. The Help Desk can assist you with any technology questions or concerns related to campus operations including account problems, cell phones, Email, printing, computer issues, VPN, MFA, etc…    If we cannot help we should be able to point you in the direction of who can assist you.

Hours of operation are 8:00 a.m – 5:00 p.m. Monday – Thursday and 8:00 a.m. – 4:30 p.m. Fridays during the semester.  Between semesters and summers the hours may vary.  They are always announced via The Dome whenever they are changed.

To reach the Help Desk please call 716-888-8340 from off campus or x8340 on campus.  We are available to answer calls during business hours.  After hours and weekends you can leave a voice mail message and we will respond the next business day.  We also encourage you to Email the Help Desk at  You can do this at any time of the day.  This will automatically generate a trouble ticket in our system and we will be in touch the next business day.  You can also visit us on the web at and enter a trouble ticket at any time.

For basic questions we do have information provided on the web at  There is also lots of campus information available in the College’s wiki pages at including a section devoted to ITS assistance.

Specific information about printers and copiers can be found in the Wiki located here:

We do not troubleshoot, repair and fix personally owned computer but can advise on options for your home service as time allows.  If you are working remotely, you should be doing so with campus owned hardware. Contact us if you need help with working from home.

As always, if you have any questions, concerns or comments please contact the Help Desk.  We are always happy to assist you.

Submitted by: Scott Clark, director, User Services/ITS