We just wanted to share a reminder of how to access the ITS Help Desk and some of the services offered. The Help Desk can assist you with any technology questions or concerns related to campus operations including account problems, cell phones, Email, printing, computer issues, VPN, MFA, etc… If we cannot help we should be able to point you in the direction of who can assist you.
Hours of operation are 8:00 a.m – 5:00 p.m. Monday – Thursday and 8:00 a.m. – 4:30 p.m. Fridays during the semester. Between semesters and summers the hours may vary. They are always announced via The Dome whenever they are changed.
To reach the Help Desk please call 716-888-8340 from off campus or x8340 on campus. We are available to answer calls during business hours. After hours and weekends you can leave a voice mail message and we will respond the next business day. We also encourage you to Email the Help Desk at helpdesk@canisius.edu. You can do this at any time of the day. This will automatically generate a trouble ticket in our system and we will be in touch the next business day. You can also visit us on the web at http://helpdesk.canisius.edu and enter a trouble ticket at any time.
For basic questions we do have information provided on the web at http://www.canisius.edu/its. There is also lots of campus information available in the College’s wiki pages at http://wiki.canisius.edu including a section devoted to ITS assistance.
Specific information about printers and copiers can be found in the Wiki located here:
https://wiki.canisius.edu/display/PACC/Departmental+Printing+FAQ
We do not troubleshoot, repair and fix personally owned computer but can advise on options for your home service as time allows. If you are working remotely, you should be doing so with campus owned hardware. Contact us if you need help with working from home.
As always, if you have any questions, concerns or comments please contact the Help Desk. We are always happy to assist you.
Submitted by: Scott Clark, director, User Services/ITS
