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Help Desk for Back to School

ITS Help Desk hours for the first week of classes starting on Monday, August 31 through Friday, September 4 are as follows:

Monday – Thursday

8:00 a.m. – 6:30 p.m.


8:00 a.m. – 4:30 p.m.

Regular help desk hours (below) will begin on Monday, September 7:

Monday – Thursday

8:00 a.m. – 5:00 p.m.


8:00 a.m. – 4:30 p.m.

If you have any questions, visit the Help Desk in Horan O’Donnell Room 016 or contact us by Email at or at Ext. 8340.

To create a help desk ticket please visit

Submitted by: Grant Guzda, help desk manager, User Services

Library Due Dates

Recently, there have been some issues related to faculty and staff due dates for materials. To clarify, all books should have been renewed AT LEAST until December 31, 2020.

Any questions or concerns can be addressed directly with Matthew Kochan, public services supervisor for the Andrew L. Bouwhuis Library, at Ext. 8416 or via Email at

Submitted by: Matthew Kochan, public services supervisor, Andrew Bouwhuis Library

Student Health Office Hours

As the campus begins to open up, the Student Health Center is opening as well.

The Student Health Office is located in the basement of Frisch Hall, with clinical hours from 9:00 a.m. – 4:00 p.m. beginning August 31.  The clinic is open Monday – Friday when undergraduate classes are in session.  The Student Health Office closes daily from 12:00 – 1:00 p.m. for lunch.

If you are in need of medical care, contact the office first by calling 716.888.2610. Due to Covid-19, walk-in appointments are not available. Most visits will be virtual using our telemedicine platform,

If you are in need of care after hours, WellNow provides Virtual Medical Care 24/7. Register through to start your virtual visit consultation. Visits are convenient, private and secure. With most insurances accepted, or a flat-rate fee of $75 for a self-pay visit, the WellNow medical team provides timely and expert medical care.

WellNow also offers urgent care visits at one of its many locations throughout Western New York.  The campus shuttle will transport students to WellNow seven days a week.

Submitted by: Michael Stilson, Student Health Office

WellNow Covid Testing

In partnership with WellNow, every Wednesday in September, beginning September 2 through 30, from 12:00 – 4:00 p.m., Covid-19 testing is available to students. Appointments are required. 

Call 716.888.2656 or Email Testing is located in Old Main 101. Make sure to bring your insurance card, face covering and photo ID.

Submitted by: Michael Stilson, Student Health Office