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The Canisius College Help Desk, staffed by ITS User Services, stands ready to assist you with information technology problems, concerns and possibilities in your work at the college. You can quickly contact the Help Desk by Email at or visit

Questions addressed to the ITS Help Desk regarding D2L, Google Drive, Qualtrics and other applications are efficiently routed to COLI staff. This is a better option than Emailing individual COLI or ITS staff members, since it allows many COLI and ITS employees to see and assist with your questions, resulting in better response times. Where concerns overlap between COLI and ITS divisions, we can easily work together to assist you.

Before you contact the ITS Help Desk, save time by visiting the COLI Wiki and browsing various self-paced training resources. We are continually updating these with new and better guides and tutorials.

Submitted by: Mark Gallimore, Center for Online Learning & Innovation