Working remotely is a new reality for all of us. Many are now using VPN (Virtual Private Network) on a college-owned computer from home to do their college-related work. If you are using VPN, please look over the wiki page for some useful information to be aware of while using the VPN.
If you need help with VPN or any other computer-related issue, be assured that the ITS Help Desk is open for business. We are manning the phones from 8:30 a.m. – 4:30 p.m., Monday through Friday. To get in touch with us, you can still call 888-8340. If we don’t answer the phone, please leave a message and we will get right back to you. You can also Email the Help Desk at firstname.lastname@example.org or visit http://helpdesk.canisius.edu
We can use TeamViewer to remotely assist you on your PC or Mac computer. Please contact us with any IT-related issue you may be having. Working remotely is a new and exciting challenge and we are here to help.
Submitted by: Scott Clark, director, User Services/ITS