Michael Wood, Yvonne Widenor, Charles Wigley, Shannon Jemiolo, Scott Clark, Mark Gallimore, Dan Drew, Robin Foster, Jon O’Brien, Emilie Pack, Graham Stowe, Marianne Djuth
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Status of ITS, Media Center, and COLI at Current Staffing
Wood asked for comments and questions from the committee on any issues related to the reduction on staff. Since summer 2019, Greg Rusch left the college and Larry Deni retired. The year before, Bob Grabowski left the Media Center. COLI has one staff member in Mark Gallimore. Below is a paraphrasing of what was discussed
- in general, the faculty reported that they have not felt any disruption in services from the 3 offices. Response from the Helpdesk has been very quick.
- ITS is now using a call tracking system to better manage requests.
- More work-study students have been hired and are being trained in support.
- Best advice is to contact the Helpdesk by phone or email first. Contacting a memebr of ITS directly is inefficient.
- For classroom help, try the MEdia Center. If there is not a response, contact the helpdesk.
- Grant is awesome.
- In terms of Mac support, Tom Prince is coming up to speed in terms of desktop installs and support. Matt Gleason is taking over the Mac Labs. Sxcott Clark is fielding more Mac software support requests.
- The MBA will soon transition to all courses being hybrid. The question was asked if there will be enough support for faculty who are new to teaching online. All 3 offices will be available for support. Recommendations were to
- practice well in advanced to anticipate problems.
- contact the helpdesk with issues. Someone will be on-call in the evenings.
- take advantage of pere-to-peer mentoring. Many faculty have successfully taught online already.
- train graduate assistants in tech support for additional support.
News for the Media Center
- OM-115 and OM-119 will have upgraded podiums over the winter break
- Work on the Human Performance Lab in SH-LL continues
- Grupp will have HDMI cabling done over the break
- Media Center and COLI are purchasing mobile podcasting equipment.
News from COLI
- Interest in podcasting is increasing with a number of student and faculty groups getting involved.
- COLI has a podcast on pedogogy – see Mark Gallimore for more info
- At least 3 of the Dean of A&S Innovation grants have gone toward technology.
- On Jan. 2, 2019, there will be an Adjunct Faaculty Information Session. https://wiki.canisius.edu/display/AcadAffairs/Faculty+Development+Opportunities
News from ITS
- There has been an increase in email intrusions. The college is putting in a sytem starting January for emails outside of Canisius.edu will include a banner to alert for suspicious behavior. If you suspect suspicious emails, please contact the ITS helpdesk.
- Exchange will be updated from version 2008 to 2016. This may require more password logins.
- Enterprise level malwarebytes is curerntly be evaluated.
- ITS has signed a LOI for a 5-year contract with ComDoc regarding the printers. This means there will be some new devices on campus in summer 2020. ComDoc will be available to send trainers to departments that request it.
The committee ended the meeting early to celebrate with a Christmas party. Refreshments were provided by various members. The chair failed to provide an electric train.