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ACAC Minutes March 2nd, 2016 Meeting

Attendance:

Deb Burhans (Secretary), Scott Clark, Larry Deni, Marianne Djuth, Dan Drew, Mark Gallimore, Matt Gleason, Christy Hoffman, Pat Johnson, BJ Khang, Leah MacVie, Sue Margulis, Martin X. Moleski, SJ, James Oigara, Mike Pastizzo, SJ, Mike Szymendera, Tom Prince,Yvonne Widenor, Chuck Wigley (Chair), Mike Wood.

In addition there were two representatives from ComDoc:

Daniel Misko

Major Account Sales Director

Phone: (716) 932-9397

Email: DMisko@comdoc.com

Scott Corcoran

Regional Vice President for Buffalo and Erie

scorcoran@comdoc.com

Direct: (716) 932.9413

Cell: (716) 954.3733

Meeting start: Introductions with visitors

  1. ITS Updates (Scott Clark)

Scott gave up talking about printers for Lent.

ITS is planning for the replacement cycle for labs and faculty desktops.

Faculty desktop replacements – PCs 4 years, Macs 5 years. High end machines are expected to last longer. Money will be allocated from a pool through deans and chairs. Call the Help Desk if you have any questions.

Changes have been made over the weekend on copiers. Hopefully concerns have been addressed. They have not yet gotten around to implementing the job build feature but are working on it. It is not clear where that feature is disappearing from the built-in software.

Any changes to departmental labs or software requirements — let them know as soon as possible. There is a Google form created by Greg that can be used. Make sure they have time to install for fall.

Can we submit a spreadsheet for our software needs? Scott says if you want to do that you should contact Greg directly. Deb also asked about (1) getting a master list of all s/w requests, (2) getting an acknowledgement as to what we have requested. Scott: ask Greg.

Sue: what about specialized software? Scott: might be able to install through VDI environment (Virtual Desktop).

When will changes presented in Scott’s email of a couple weeks ago be implemented? Specifically about printing without using a swipe. Not clear to everyone that printing to a specific named printer will obviate the need for a swipe card. Note (Tom): there are a couple printers for which this is not yet working (if not . . . let them know), ITS is troubleshooting.. If you don’t normally reboot your computer make sure to do so to update with changes.

  1. Further Discussion of New Printer Practices & Protocols (everyone)

Chuck received a message from an anonymous source – here is the gist: the department is frustrated, needs to reboot their copier every morning, can print from a PC but could not scan or copy without reboot. ITS helpers sent out don’t know how to fix anything. Sometimes jobs are sent but don’t appear in the print queue. Software is buggy and ludicrous, it is truly substandard and wastes precious faculty time.

Chuck has talked to other people on campus; some concerns are still remaining regarding issues that cannot be resolved. Rebooting seems to be widespread.

Scott: One change that was made was to help with reboot problem. It includes a nightly overwrite of device and soft reboot. It should provide some relief. It might be a memory related issue. In testing of this strategy it seemed to increase the update time of the machines.

ComDoc: Working with vendor of Paper Cut software and Canisius team. Chuck: has ComDoc done a similar implementation at another college or university. ComDoc: Yes, this is where they got the idea that the device has memory problems that might be solved by the reboot.  The nightly overwrite seems to clear the system in other implementations.

Marty: How about extracting a core dump from the machine. ComDoc: They have looked at log files. Not clear they are accessible. Tom: How are print queues managed? They are very large now. Scott: there is a database that manages all the information, that DB was residing on the same print server but they are moving it to a separate server to help relieve issues. How does this work? There is an application that runs a Paper Cut client on each printer, needs to talk to Paper Cut server to get information.

The new copiers all run the same version of the software no matter what the printer is. This could be good, could be bad. A lot of old machines would not work in this new environment.

Note: Xerox s/w is proprietary.

Sue: Biology had a fax machine, it disappeared, she needed to fax something to South Africa, but 4-5 hours later a fax failure message appeared. How do they receive faxes now? Faxes all come in to a fax server, it should know which number is associated with which device and should send there. They should not require swipe. On some machines there are fax icons even though they are not fax capable. This has been updated now and the icons have been taken off. Departments with no fax machine before don’t have one now. Tim has a list of all fax numbers and he can look at it.

We can’t all send and receive faxes because it is expensive. There is a request to make faxing work with central fax number. They are looking into it. To print to a fax should just need a print driver. There might be security issues.

Does ComDoc have anything else to say before they leave? They work with Scott and our ITS people daily. If there are still any people out there with questions about the process they can feel free to contact Scott or ComDoc directly, e.g. for training.  They will work with us, they are here to help us out.

III. Innovation & Technology Updates (Mark Gallimore)

VPAA Peg McCarthy referred to Leah and Mark’s space as “Center for Teaching, Learning, and Innovation” which is their working title. They conducted a survey, some things stood out as important to faculty: support for development of resources for classroom teaching; teaching tactics; systems technology that aids research; cloud-based systems – Google Drive; on-line teaching; teaching in general; time-saving technology.

Faculty expressed greater interest in planning, development, and oversight of on-line learning. They rely on faculty development of innovative resources. There was a discussion of creating (5) faculty fellowships to help with teaching and learning development, including classroom and on-line classes.

Many aspects of teaching and learning are innovative: innovation refers not just to technology, it is to be broadly construed.

ITS network services (Andy Chaplin) plans to provision all faculty and staff with a Google Drive. They want input from anyone using Google Apps for Education. Possible issues: faculty have created their own commercial Google Drive accounts with their Canisius email addresses, such faculty should be aware of what will happen when the College then creates a Google Drive account for them with the same email address. They are concerned about this even it is just a message saying the old account will be split off. They will broadcast about these issues in the Dome.

Another issue Mark has identified is that some browsers keep you logged in, may not be clear which Google account you are logged into. Chrome allows multiple logins to Google accounts, but note that you may have to log out first before logging back in.

What about WiFi access? Hard to get on sometimes. ITS: they are working on adding access points and improving WiFi access. It is long-term ongoing project.

Sometime between now and summer there will be a link in the portal to Google Drive.

Mark and Leah are planning an informal adjunct dinner in April, probably April 1. Help adjuncts understand how technology might help, e.g. Google Drive across multiple campuses.

Will there be a way to link a Google Drive folder to D2L so as to make files available to students. Mark: Yes. His syllabus is a Google doc. You just create a D2L link to a Google folder. You can actually embed a video in D2L, but folder must be linked. Unlimited size Google Drive through Canisius.

Any issues with copiers contact the help desk, helpdesk@canisius.edu

Announcement: Mike Wood – Physics and Engineering Club, March 18, Atrium of Science Hall, computer and electronics deconstruction event. All welcome.

Meeting adjourned at 3pm.